Chad McCormack

• CMDB and CSDM subject matter expert on contract: configuration governance, discovery and service-model work in enterprise environments.
• Building the data model and framework that let AI solutions be trusted inside an enterprise: a published protocol for governed agent action, and a control plane holding the contracts, policies and evidence behind it.

• Led the ServiceNow Discovery rollout that established the organization's first reliable automated global infrastructure inventory.
• Enhanced CMDB accuracy and completeness by 98% through automated discovery processes.
• Designed the credential architecture and distributed MID Server topology; tuned discovery patterns and identification rules to cut duplicate CIs and raise reconciliation confidence.
• Established CI ownership expectations, a certification cadence and reporting guardrails for compliance and operational health; chaired a monthly CMDB advisory board with product stakeholders.
• Member of the ServiceNow Product Advisory for Discovery and CMDB; led educational sessions for product owners.

Technology & Security Operations

• CMDB and AMDB subject matter expert; corrected support process deficiencies through better configuration data.
• Supervised global ServiceNow platform upgrades and drove adoption aligned to CSDM principles.
• Oversaw vulnerability management for end-user devices, meeting 98% policy compliance.

Service Ownership Lead, Digital Workspace Experience

• Streamlined enterprise service agreements yielding $3M success through improved workflow management strategies.
• Owned global service platforms and IT service roadmaps; delivered O365 and SharePoint Online service expansions.
• Built application health dashboards on Azure analytics; modernized backup strategy for significant recurring savings.

• Run a four-server estate where AI agents claim tasks, work under a versioned rulebook, and cannot act until they have acknowledged the current revision. When a task closes, a second agent updates the configuration record, at about twelve cents of model spend.
• Separation of duty enforced structurally: one agent scopes and contracts the work, a different agent implements it in an isolated copy, and a write guard blocks anything outside the contract.
• Rules-first automation: deterministic workflows for routine work, a model only on the exceptions; untrusted outside text fenced before any unattended agent reads it.

• Designed and built a gate that re-runs an agent's required checks itself rather than accepting its claim of completion, binding each result to the exact file tree being committed; enforcement at three points, failing closed.
• Authored the protocol with schemas and conformance requirements; filed as an individual IETF Internet-Draft (draft-mccormack-ztip-00, not adopted by a working group); client released as open source.

Demo: a commit held red in public CI · Code: github.com/bitscon/zti-cli · Spec: datatracker.ietf.org/doc/draft-mccormack-ztip